Despite our expected change to UK2.net we have cancelled them twice. We first paid for a dedicated server for three months, but did not purchase the c panel to which we had to use the SSH functions, sadly we could not get 100% results with this.
We then asked regarding the c panel, but we got told that we would have to pay for three months useage, rather than the month that was needed to see if the hosting was any good, we then said no. we didnt want to pay for three months, so cancelled and then ordered one months worth of hosting and cpanel.
The first time, we got a full refund, but second time we shall come onto in a moment.
Having ordered a second dedicated server with c-panel, we ordered a new domain name for testing, this domain name go registered under UK2.net at their billing address rather than ours, so if that domain name took massive hits per day, then they could have turned it off, and claimed it to be their own website address.
As we could not use the domain name or server, we decided to cancel to much hassle the second time. A refund was made but this was only for £97.00 odd rather than the £207 that we originally paid. We know that they say that once a server is in place then they do not issue refunds for the work done on that server, but come on guys, it is all automatic, you do not do anything.
So £100 down, no work done with UK2.net but we thought that we would share our experience with this company and although we are fed up with 1&1, we would recomend 1&1 over UK2.net anytime of the day or week.